The Manual is not intended to be a complete statement of all BCBSF polices or procedures for
providers. Other policies and procedures, not included in this Manual, may be posted on our
website or published in special publications, including but not limited to, letters, bulletins,
or newsletters. Any section of this Manual may be updated at any time. In the event of any
inconsistency between information contained in this Manual and the agreement(s) between you or
your facility and BCBSF or Health Options the terms of such agreement(s) shall govern.